Privacy Policy for DD Rider

Effective Date: June 2, 2026

App Name: DD Rider

Developer: Cgpey International Private Limited

1. Introduction

Welcome to DD Rider (hereinafter referred to as "the App"), developed and operated by Cgpey International Private Limited ("Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our rider/delivery partner mobile application and related services.

By using DD Rider, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information:

Full name
Phone number
Email address
Residential address
Bank account or payment details (for earnings payouts)
Government ID proofs (Aadhar, PAN, Driving License) for verification
Vehicle registration details (if applicable)

Location Information:

Real-time GPS location (for order tracking and delivery assignments)
Live trip routes and delivery locations

Technical Information:

Device type and model
Operating system version
IP address
App usage data and crash logs
Battery and network status

3. How We Use Your Information

We use your information for the following purposes:

To create and verify your rider/delivery partner account
To assign and track delivery orders
To share real-time location with customers (for order tracking)
To process your earnings and payouts
To communicate delivery updates and customer instructions
To provide customer and rider support
To improve app performance and route optimization
To ensure safety and security of deliveries
To comply with legal obligations

4. Location Data Usage

DD Rider requires access to your device's location services to function properly. We collect your real-time GPS location:

When app is in foreground: To track deliveries, assign nearby orders, and provide navigation
When app is in background: To continue sharing delivery progress with customers and update order status

You can disable location services in your device settings, but this will prevent you from receiving or completing delivery assignments.

5. Payment and Payout Information

All payment processing and rider earnings payouts are handled through trusted third-party payment gateways. Cgpey International Private Limited does not store complete bank account numbers, debit/credit card details, or UPI credentials on our servers beyond what is necessary for periodic payouts.

6. Information Sharing

We do not sell, rent, or trade your personal information. However, we may share your information with:

Customers – Your name, photo, vehicle details, and real-time location (during active deliveries)
Payment gateways – To process your earnings payouts
Service providers – For app hosting, analytics, mapping services, and customer support
Legal authorities – When required by applicable law

            Important Note: Your location is only shared with customers when you are actively on a delivery. Your data is never sold to third parties for marketing purposes.
        

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and data
Opt out of promotional communications
Disable location tracking (this will affect your ability to deliver)

To exercise these rights, contact us using the information in Section 13.

9. Cookies and Tracking Technologies

DD Rider may use cookies or similar tracking technologies to improve app performance, remember preferences, and analyze usage patterns. You may adjust your device settings to limit tracking.

10. Third-Party Links

The App may contain links to third-party websites or services (e.g., maps, payment gateways). We are not responsible for the privacy practices of those external platforms.

11. Children's Privacy

DD Rider is not intended for individuals under the age of 18. We do not knowingly collect personal information from persons under 18 years of age.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the App after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📍 Behind Gangaji Tower, Behind Cgpey, Padum Nagar, Bhilai - 3

District: Durg

PIN Code: 490025

📧 Email: support@deliverdas.in

By using DD Rider, you acknowledge that you have read and understood this Privacy Policy.